livechat

发布时间:2019-12-23   已浏览: 82次   作者:立博体育网站

Live800isanenterprise-levelmultichannellivechatservicesystem,whichintegratesACDandbigdataanalysistoprovideanoverallonlinemarketingandservicesolution,realizingtheInternetserviceplatformfrominstantlivechattoenterprisemulti-applicationmanagementandmultichannelunifiedaccess.With13yearsofexperienceinthelivechatserviceindustry,Live800continuestoservehigh-qualityinternationalcustomers,helpsyoudriveproductvalueandenhancecustomerexperienceandloyalty.

Supportaccesstowebpages,Wechat,APP,QRcode,sothattheenterprise'sserviceantennaextendstovariousInternetcorners.AllconsultchannelswillbegatheredtoLive800workbenchforunifiedservices,toensurethateverylinkofcommunicationwillnotbemissed.

IntroduceACDmodel,includingsaturation,sequence,priorityandotherstrategies,soastoachieveaperfectbalancebetweencustomerserviceskillsandefficiency,improvingvisitorsatisfaction.

Automaticallyidentifyfrequentvisitors,quicklyaccessvisitors’informationandhistoryconversationrecords.Makesurethatagentscanunderstandcustomers’keyinformationinnotimeandthereforeimprovingcommunicationefficiency.

立博体育网站Live800isequippedwithautomaticprocessdesign.Agentscanswitchchatsfreelywhenfacedwithmanyvisitorconversationsfromdifferentsourcesandchannelsinthemeantime.

Putalargenumberoffrequently-usedtexts,linksandfilesinLive800FrequentResponseSuggestionbox,sothatagentscansendtovisitorswithoneclick.Moreconveniently,Live800canintelligentlyassociatethedesiredanswerswhenagentsinputtingtexts.There’snoneedfishinganeedleoutofthesea.

IntroduceACDmodel,includingsaturation,sequence,priorityandotherstrategies,soastoachieveaperfectbalancebetweencustomerserviceskillsandefficiency,improvingvisitorsatisfaction.

Automaticallyidentifyfrequentvisitors,quicklyaccessvisitors’informationandhistoryconversationrecords.Makesurethatagentscanunderstandcustomers’keyinformationinnotimeandthereforeimprovingcommunicationefficiency.

Live800isequippedwithautomaticprocessdesign.Agentscanswitchchatsfreelywhenfacedwithmanyvisitorconversationsfromdifferentsourcesandchannelsinthemeantime.

Putalargenumberoffrequently-usedtexts,linksandfilesinLive800FrequentResponseSuggestionbox,sothatagentscansendtovisitorswithoneclick.Moreconveniently,Live800canintelligentlyassociatethedesiredanswerswhenagentsinputtingtexts.There’snoneedfishinganeedleoutofthesea.

Enterprisescanflexiblycombineavarietyofwaystocollectcustomerinformation,suchassystemautomaticinformationinquirybeforeconsultationandagentsproactivelycollectinginformationduringconsultation.Enterprisescanalsoclassifyvariousconsultingrequestsandprovidetargetedservicesforhigh-valuevisitors.

Unifyonlinecustomerserviceandsalesonthesameworkplatform,andhighly-efficientcustomerinformationmanagementiseasytoachieve.Efficientlyindexingandgraspingkeycustomerinformationsuchascustomercontact,dialogueandmessagerecords,follow-uprecords,consultingintentionsandsoonatanytimetobetterunderstandcustomers.Makeeffectivemanagementofcustomerdatasuchasquerying,exporting,analyzingandetc.

Followupthesalesprocessclosely,recordimportantinformationsuchasfollow-uppeople,recordtime,returnvisittime,follow-upcontent,status,etc.Andautomaticallyremindsalestofollowupintime,seizesalesopportunitiesintime,andfacilitatecustomertransactions.

Live800providesmulti-dimensionalcustomerinformationanalysis.Managerscanclearlygraspimportantdatasuchascustomersourcechannel,customerintentionclassification,customerarea,salescustomerresources,etc.Andcancheckallbusinessindicatorsatanytime,allbeincontrol.

Afterthebrushprotectionisopened,visitorsneedtofillinthevalidationcodebeforeconfirmingtheaccessdialogue.Effectivelyreducetheriskofbeingattackedbyscreenbrushingandavoidinterferencewiththebusinessofthecompany.Reducetheinvalidreceptionandsaveenergyofcustomerservice,improvethequalityofservicetosupportcustomers.

Visitorinformationcollectedbyenterprises,includingpersonalinformationsuchasname,mobilephonenumber,QQ,mailboxandaddress,willbeencryptedanddisplayedtocustomerservicepersonnel.Unauthorizedcustomerservicepersonnelcannotdirectlycontactthesensitiveinformation,preventprivatecollection,andreducetheriskofleakage.

Aftertheenterpriseopensthedynamicpasswordencryptionfunction,whenthecustomerservicepersonnellogsintoLive800usingPCormobilephone,itneedstoinput6bitsofdynamicpassword.Mobilephonedynamicpassword60secondsrandomchange,easytouse,highsecurity.Effectivedefenseagainstpasswordtheftandreplayattacks,greatlysafeguardinginformationsecurity.

Afterthebrushprotectionisopened,visitorsneedtofillinthevalidationcodebeforeconfirmingtheaccessdialogue.Effectivelyreducetheriskofbeingattackedbyscreenbrushingandavoidinterferencewiththebusinessofthecompany.Reducetheinvalidreceptionandsaveenergyofcustomerservice,improvethequalityofservicetosupportcustomers.

Visitorinformationcollectedbyenterprises,includingpersonalinformationsuchasname,mobilephonenumber,QQ,mailboxandaddress,willbeencryptedanddisplayedtocustomerservicepersonnel.Unauthorizedcustomerservicepersonnelcannotdirectlycontactthesensitiveinformation,preventprivatecollection,andreducetheriskofleakage.

Aftertheenterpriseopensthedynamicpasswordencryptionfunction,whenthecustomerservicepersonnellogsintoLive800usingPCormobilephone,itneedstoinput6bitsofdynamicpassword.Mobilephonedynamicpassword60secondsrandomchange,easytouse,highsecurity.Effectivedefenseagainstpasswordtheftandreplayattacks,greatlysafeguardinginformationsecurity.

Communicatewithvisitorsanytime,anywhereviamobilephonewithoutacomputer,withoutmissinganypotentialvisitor,theflexibilityandefficiencyofyourworkcanbeincreased3timesmore.